Soapbox Events Pty Limited (ACN 166 480 119) (“Soapbox”, “us” or “we”) manages and promotes the Ministry of Sound events (MoS Events), held at the ivy venue in Sydney, NSW. Our partner, Hemmes Trading Pty Ltd (ACN 105 332 652) trading as Merivale (Merivale), operates the ivy.
Soapbox is dedicated to ensuring that we comply with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (the APPs).
What is personal information?
“Personal information” means information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
Sensitive information is a subset of personal information and includes information about your race or ethnic origins, your health, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation.
From time to time, you may be able to interact with us anonymously or by pseudonym. However, if you choose not to provide us with certain personal information when requested, we may not be able to, for example, respond to your enquiry or provide you with the services you have requested.
What personal information do we collect?
Depending on the circumstances of collection, the types of personal information we may collect from you includes (but is not limited to): your name, postal address, email address, telephone or mobile phone number(s), and feedback which you provide about MoS Events.
How do we collect personal information?
We may collect personal information from you in variety of ways, including when:
We may also collect certain non-personal information when you visit or use our Website and services, for example, your IP address and information provided by your browser.
We may also collect your personal information from third parties. When you purchase tickets to MoS Events, the ticketing platform hosted on the Event Website is operated by Moshtix and Merivale oversees this ticketing. Soapbox accesses MoS Events ticketing data (which includes your personal information), which is held by Merivale.
Why do we collect your personal information and how do we use it?
Soapbox may collect and use your personal information for the purposes of providing you with our services in connection with MoS Events and for our internal business purposes. These purposes include (but are not limited to):
Please note that by submitting content to our MoS Events social media pages and channels, you grant Soapbox and Merivale a non-exclusive licence to use the content you submit. Soapbox and/or Merivale may use the content in brochures, for campaign purposes and in marketing materials.
Who will we disclose your information to?
Other third parties may include (but are not limited to):
Where we do disclose your personal information to overseas recipients, these recipients are most likely to be located in the United States of America. This list of countries is not exhaustive and may change from time to time.
Soapbox and our partner, Merivale, will not use your personal information for direct marketing purposes unless we have first obtained your consent. Where we have obtained your consent, Soapbox and/or Merivale may use your personal information to send you marketing messages, materials and promotions relating to the services that we provide such as upcoming music and hospitality events.
If you would like to stop receiving any of these marketing communications from Soapbox, you can opt out by writing to us at the Contact Details listed below and informing us that you no longer wish to receive these materials. If at any time you would like to stop receiving direct marketing emails, you can click the “unsubscribe” at the bottom of each direct marketing email that we send.
How do we secure and protect your personal information?
We take such steps as are reasonable in the circumstances to maintain the integrity of your personal information and store it securely to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.
In order to protect your personal information, we have implemented a variety of electronic and physical security measures. These measures include (but are not limited to the following):
You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions. If you reject all cookies, you may not be able to use our Website.
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How do we maintain the accuracy of the personal information we hold about you?
We take such steps as are reasonable in the circumstances to ensure that the personal information that we collect is up-to-date and complete.
However, in order to maintain the accuracy of the personal information, we rely on the quality of the personal information that you provide to us. To ensure that we always have your most up-to-date personal information, please contact us as soon as possible when your details change. This might include when you change your name, mobile number or use a new email address.
Alternatively, if you have signed up as a registered user, you may update your details by accessing your account details on the Website.
Accuracy and requests for access and correction of personal information
You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected. However, in order to maintain the accuracy of your personal information, we rely on the quality of the personal information you provide to us.
If you would like to access, update or correct any of the personal information we hold about you, you may do so by contacting our Privacy Officer using the Contact Details below and informing us that you wish to access or correct your personal information.
There are some circumstances specified by law where we may refuse your request for access to and/or the correction of your personal information. However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.
Once we receive your request for access or correction, we will endeavour to respond to your request within a reasonable period after the request is made. We may also charge reasonable costs for responding to your request.
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please contact our Privacy Officer by using the Contact Details below and informing us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response within a reasonable time. If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.
The Privacy Officer
Soapbox Events Pty Ltd
200 Crown Street
Darlinghurst NSW 2010.
Alternatively, get in touch by email using our contact form or emailing our Privacy Officer directly at firstname.lastname@example.org.
Last Updated: 16 June 2017